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Stringers’ World

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Rapidly improving customer experience

Stringers’ World is an online racket sports equipment retailer established in 2007. Having seen continual growth, they have accommodated a relentlessly forward-thinking approach to improving user functionality as well as increasing conversions and brand awareness. They now serve customers worldwide, with partnerships throughout the United Kingdom.

Consistent commercial growth

Stringer’s World are a valued ongoing client of WDL, having initially approached us looking to bring their brand image up to date and to provide them with an attractive and functional eCommerce website. A core design strategy was to migrate the website to a more practical system whilst completing a systemic top to bottom redesign, incorporating a cleaner look, professional product imagery and largely visual home page structure. WDL also undertook the design of Email marketing templates, succeeding a previously text-heavy email marketing strategy.

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Campaign monitoring

 

Using extensive pay-per-click advertising, we have been able to concentrate on increasing brand awareness and overall conversion rates, with an average of 30% off all monthly website traffic originating from paid search channels. By putting together monthly campaign reports, amendments can be made to PPC strategies to increase effectiveness.
Google Shopping advertisements are another particularly responsive tool for Stringers’ World, bringing in large portion of ongoing advertising revenue for the business. Across December 2016, Google Shopping brought a monthly ROAS (return on ad spend) of over 1195%.

685%

Return On Ad Spend

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Creating an engaging social ‘voice’

Social Media channels provide a clear and consistent voice for businesses as well as a platform to engage with customers at any stage within the buying process. Within an eCommerce environment, social media marketing can be particularly effective at developing early relationships with customers and affinity audiences. With Stringers’ World, we are able to concentrate on presenting relevant news, information and offers to anybody who likes or follows the businesses social media pages.

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Brand focused email marketing

Email marketing with Stringer’s World is an essential part of creating and maintaining an ongoing relationship between business and customer, and we have focused on exhibiting products and offers to customers on a weekly basis to increase overall conversions. Our regular email content reports a 20%+ open rate from an email list of almost 20,000 recipients, with a significant portion of those becoming regular customers.

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