As a website support technician, I get to see a wide array of different problems or queries on a day to day basis. It can be anything from a question about a plugin update, to someone seeking help as they have deleted their website’s homepage.
Whilst we do train our clients to manage their own websites, there are always going to be things that require our expertise, and this is why we also recommend to all of our clients that a support plan is agreed upon when their site is launched.
Having a support plan ensures that you always have our expertise available to you should you require any support going forward. This provides not only peace of mind, but also a sense of security. If a problem with your site is to develop, this can be one of the surest ways to drive potential conversions away. It is critical to get any and all problems sorted as fast as possible to ensure that your website is always reaching its maximum potential.
More often than not, problems on a website will result in error messages that are just riddled with technical jargon. We don’t want our clients to worry about these things and we are pretty certain our clients don’t want their customers seeing it. Leave that to us.
It’s not always problems though, many of our clients use our support system to get answers to the questions that no one else seems to be able to answer. Google is always your friend, but there’s a pretty good chance that if we built your site, we know it better than anyone else does.
With our expertise as a team being spread out across a wide range of fields in the website industry, it’s very rare that we cannot answer a question that gets thrown at us.
If you are interested in starting a support plan, why not get in touch with us today?